Content Comparison

Ineffective communication with other organizations or outside providers contributed to the event.

Includes

• Different facility or location within the same healthcare system

Excludes

Any other factor related to communication among facility personnel, not included in the list above, which contributed to the event.

Includes

• Inadequate available information that is not covered by one of the existing factors

Excludes

Ineffective communication impacting the patient’s understanding of discharge instructions or discharge plan contributed to the event.

Includes

• Missing, incomplete, or inaccurate information about: medications; next appointment; limitations; indications for provider evaluation of symptoms after discharge from facility

• Ineffective communication of discharge instructions (either written or verbal)

• Lack of confirmation of patient understanding)

Excludes

Any other factor related to communication between facility staff or providers and the patient or patient's family not included in the list above, which contributed to the event.

Includes

Excludes