Content Comparison

textIneffective communication between staff and patient contributed to the event.

Includes

• textIncorrect information regarding condition, medications, etc., provided to or by patient or patient’s family

Excludes

• textDirections were misinterpreted by patient, family or caregiver (select “Misinterpreted directions”)

textMisinterpretation by the patient, patient’s family, or patient’s caregiver of the directions provided by pharmacist (either written or verbal) during counseling contributed to the event.

Includes

• text

Excludes

• textProviding incorrect or contradictory directions to the patient, their caregiver or family member (select “Between staff and patient”)