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Responses

• Apologized, empathized

• Replaced medicationChanged label

• Corrected at refill

• Counseled patient after adverse event

• Corrected at refill

• Changed label

• Refunded payment/provided store or gift cardReferred incident to corporate offices for action or follow up

• Referred to provider or referred for evaluationReferred incident to corporate offices for action or follow up

• Refunded payment, provided store or gift card

• Replaced medication

• Other (please describe)

Guide for Use

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