Description

Describes the pharmacy’s response to the adverse event.

On-Screen Instructions

Field Type

Responses

• Apologized, empathized

• Changed label

• Corrected at refill

• Counseled patient after adverse event

• Referred incident to corporate offices for action or follow up

• Referred patient to provider or referred for evaluation

• Refunded payment, provided store or gift card

• Replaced medication

• Other (please describe)

Guide for Use

This question is intended to capture how the pharmacy corrected the problem for the specific patient. This question does not capture how the pharmacy has corrected the system-level problem to prevent future recurrence for all patients. Participants are required to provide at least one cause (why it occurred) and an associated system-level action plan on the Event Summary section. Action plans outline the steps an organization will take to prevent future adverse events and are a critical component of the root cause analysis.

History