Description

Describes the pharmacy’s response to the adverse event.

On-Screen Instructions

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Responses

• Apologized, empathizedReplaced medication

• Changed label

• Corrected at refill

• Counseled patient after adverse event

• Corrected at refill

• Changed label

• Refunded payment/provided store or gift card

• Referred Referred incident to corporate offices for action or follow up

• Referred patient to provider or referred for evaluationReferred incident to corporate offices for action or follow up

• Refunded payment, provided store or gift card

• Replaced medication

• Other (please describe)

Guide for Use

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This question is intended to capture how the pharmacy corrected the problem for the specific patient. This question does not capture how the pharmacy has corrected the system-level problem to prevent future recurrence for all patients. Participants are required to provide at least one cause (why it occurred) and an associated system-level action plan on the Event Summary Tabsection. Action plans outline the steps an organization will take to prevent future adverse events and are a critical component of the root cause analysis.

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