Description
Describes the pharmacy’s response to the adverse event
On-Screen Instructions
Select all that apply.Field Type
Checkbox (multiselect)Responses
Apologized, empathized
Changed label
Corrected at refill
Counseled patient after adverse event
Referred incident to corporate offices for action or follow up
Referred to provider or referred for evaluation
Refunded payment, provided store or gift card
Replaced medication
Other (please describe)
Guide for Use
If “Other” is selected, a text box for a description will also appear.This question is intended to capture how the pharmacy corrected the problem for the specific patient. This question does not capture how the pharmacy has corrected the system-level problem to prevent future recurrence for all patients. Participants are required to provide at least one cause (why it occurred) and an associated system-level action plan on the Summary Tab. Action plans outline the steps an organization will take to prevent future adverse events and are a critical component of the root cause analysis.
History
Start Date | 2013 |
|---|---|
End Date | n/a |
Change History | July 2013: Removed “provider changed prescription” as an answer option because the provider is not a representative of the pharmacy, therefore “provider changed prescription” cannot be a manner in which the pharmacy responded to the event. |