Description
Describes the pharmacy’s response to the adverse event
[The content in guide for use is in a glossary item in the online system. Should it actually go here, up top, or is guide for use okay?]
On-Screen Instructions
Select all that apply.Field Type
Checkbox (multiselect)Responses
Apologized, empathized
Replaced medication
Counseled patient after adverse event
Corrected at refill
Changed label
Refunded payment/provided store or gift card
Referred to provider or referred for evaluation
Referred incident to corporate offices for action or follow up
Other (please describe)
Guide for Use
This question is intended to capture how the pharmacy corrected the problem for the specific patient. This question does not capture how the pharmacy has corrected the system-level problem to prevent future recurrence for all patients. Participants are required to provide at least one cause (why it occurred) and an associated system-level action plan on the Summary Tab. Action plans outline the steps an organization will take to prevent future adverse events and are a critical component of the root cause analysis.
History
Start Date | Summer 2013 |
|---|---|
End Date | n/a |
Change History | July 2013: Removed “provider changed prescription” as an answer option because the provider is not a representative of the pharmacy, therefore “provider changed prescription” cannot be a manner in which the pharmacy responded to the event. |